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Shipping & Delivery
Effective Date: 4/8/2024
At Cedres Cart, we are committed to providing a seamless shopping experience from the moment you place your order to the delivery of your items. Our Shipping & Delivery Policy outlines the various shipping methods, costs, delivery times, and other important information to ensure transparency and customer satisfaction.
1. Shipping Methods and Costs
1.1 Shipping Methods:
We offer a variety of shipping methods to accommodate your needs:
- Standard Shipping: Delivered within 7-15 business days.
1.2 Shipping Costs:
Shipping costs are calculated based on the weight and dimensions of the package, the shipping method selected, and the delivery destination. The shipping cost will be displayed at checkout before you complete your purchase.
1.3 Free Shipping:
We offer free standard shipping on orders over a certain amount. The minimum order value for free shipping is 0$ on Cedres Cart Vendor. This offer applies to eligible products and destinations.
Other vendors may charge
2. Special Offers from Cedres Cart Vendor
2.1 Discounts and Promotions:
When you order from Cedres Cart Vendor, you may be eligible for special discounts and promotions. Cedres Cart Vendor is directly associated with our site, allowing us to provide exclusive offers and better control over the shipping process.
2.2 Controlled Delivery:
Orders from Cedres Cart Vendor are handled directly by our team, ensuring consistent quality and service. We oversee the entire delivery process to provide you with the best experience possible.
3. Delivery Times
3.1 Estimated Delivery Times:
The estimated delivery time for each shipping method is as follows:
- Standard Shipping: 7-15 business days
Please note that these are estimated delivery times and may vary based on factors such as product availability, shipping destination, and external conditions.
3.2 Processing Time:
Orders are typically processed within 1-2 business days. During peak seasons or promotional periods, processing times may be longer.
3.3 International Shipping:
We ship from various international destinations. Delivery times for international orders may vary based on the destination country and customs processing.
4. Order Tracking
4.1 Tracking Information:
Once your order has been shipped, you will receive a shipping confirmation email containing the tracking number and a link to track your shipment. You can also track your order status through your Cedres Cart account.
4.2 Delayed or Lost Orders:
If your order is delayed or appears to be lost, please contact our customer service team at sales@cedrescart.com. We will investigate the issue and work to resolve it promptly.
5. Shipping Restrictions
5.1 P.O. Boxes:
We do not ship to P.O. Boxes. Please provide a valid physical address for delivery.
5.2 Restricted Items:
Certain items may be restricted from shipping to specific destinations due to local laws and regulations. If your order contains restricted items, we will notify you and provide alternative options if available.
6. Shipping Damage
6.1 Damaged Items:
If your order arrives damaged, please contact our customer service team immediately at sales@cedrescart.com. Provide your order number and photos of the damaged items and packaging. We will assist you in processing a replacement or refund.
6.2 Responsibility:
We take great care in packaging your items to ensure they arrive safely. However, we are not responsible for damage that occurs after the package has been delivered.
7. Delivery Issues
7.1 Incorrect Address:
Please ensure that your shipping address is accurate and complete. Cedres Cart is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
7.2 Failed Delivery Attempts:
If a delivery attempt is unsuccessful and the package is returned to us, we will contact you to arrange for re-shipment. Additional shipping charges may apply.
7.3 Missing Items:
If an item is missing from your order, please contact our customer service team at sales@cedrescart.com within 7 days of receiving your order. We will investigate and resolve the issue promptly.
8. External Vendor Deliveries
8.1 Third-Party Shipping Services:
Many vendors on Cedres Cart use external delivery services. The delivery times and shipping methods for these vendors may vary. Please refer to the vendor’s specific shipping policies for detailed information.
8.2 Vendor Responsibility:
For orders fulfilled by external vendors, the vendor is responsible for shipping and delivery. If you encounter any issues with your delivery from an external vendor, please contact our customer service team for assistance, and we will work to resolve the issue with the vendor.
9. Contact Us
If you have any questions or need further information about our Shipping & Delivery Policy, please contact us at:
Cedres Cart
Email: sales@cedrescart.com